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For the first time, Customer Care and Customer service have the autopilot

Laila Customer Top integrates with your CRM / ERP platform and through the information it contains can find specific information on behalf of your customers.

Laila Customer Top is able to verify the identity of the customer through a simple and effective two-level identification. And, once the identity of the user has been established, it can be activated to meet the needs that require interaction with the company database.

It can be applied to:

A customer care via first level chat, fast and effective
Operators able to activate marketing funnel in every conversation
A customer care dedicated to customers already acquired.

It is ideal for business such as:

Utilities: light, gas and telco supply services
Financial services

Laila Customer Top solution

6 Active Conversational Agents
6 Pro-Active Conversational Agents
Up to 20000 conversations per month
Up to 20000 engagement per month
Active h24
Customer Care Activities
Back Office and conversation history
Interfacing with product and service databases
Avatar customization
Customization of answers
Automated feedback on the quality of conversations
Human takeover
Management of time slots human operator / Laila
Opening trouble tickets
Assistance with the purchase procedure for e-commerce
Unlimited custom funnel
Leads exportable to Excel
Notify new Leads by email
Integration with CRM/ERP
Verification of user identity
Dedicated technical staff
Removing the brand
Service setup
4 hours of training
899,00 €/mese

Activate Laila Customer Top for your business and ride the digital transformation

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SSI001605 – CUP: C26G18000010008 – AXIS III Investment priority 3rd Action 3.5.1