Automation in Business Communication
Laila is a virtual operator acting in an online chat.
Not a simple chatbot: due to her high standard answers, users don’t realize they are “dialoguing” with an automation system.
Laila is the first virtual operator capable of understanding and measure user’s sentiment and to adapt to his state of mind.
Not a comm chatbot but an
automatic customer care that solves problems
Not merely customer care, Laila is a true digital marketing expert
Laila acts like a marketing operator, leading the conversation towards a specific goal: the users conversion.
Laila creates conversational funnels in which the user is motivated to dialogue with Laila and is guided to the lead generation.
Laila’s lead generation can be activated in any circumstance and can be adapted to the context in which Laila operates.
The application of Laila in the e-commerce Eltes.it was successful
In a few months the number of users who stated that they had not received an adequate response to their needs in the dialogue with Laila is now about 12% of the total.
In other words, Laila today responds correctly to 88% of users’ requests on the e-commerce site.
Only 12% of requests are submitted to human operators. When asked about the quality of the conversation with Laila, users responded by giving 4 out of 5 stars of feedback.
Laila is the ultimate alternative to traditional corporate communication
WE HAVE REACHED AMBITIOUS GOALS
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