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How Chatbots can help health: 3 possible uses of technology in the medical field

In the future, chatbots will save the lives of millions of people. How? Here are 3 possible types of application of a chatbot in the medical field.

The link between chatbot and health is very close, since the earliest days of technology. As we already told on this blog, the first chatbot in history, called ELIZA, was created to simulate a conversation between a patient and a psychotherapist (here we talk about five curiosities about ELIZA).
From the Sixties, the years in which ELIZA first appeared in the eyes of the world, to today, the world of chatbots has had incredible evolutions, which have made it a flexible technology, which adapts to many different uses, some even surprising.
Surprising are also the uses to which chatbots lend themselves in the medical field, with the advancement of telemedicine, conversational agents become a means to facilitate the relationship between patients and doctors, and to process more and more data.
Knowing customer data, their state of health, becomes fundamental in preventive medicine, which tends to prevent or slow down the onset of disease.
In this sense, we can say that in the future chatbots will save the lives of millions of people. In what way? Here are some possible uses of chatbots in the medical field.

Chatbots in telemedicine

What do we do today when we have a symptom, a malaise? The first thing is to go to Google and look for what the problem may be. But we know that the Net is a real jungle and, especially in a delicate field like health, it can be risky to rely on articles written by amateurs who often have no expertise in the medical field.
The solution to the risks of “treatment” that many seek on the web, is a chatbot that, adopted by a hospital, can learn about the patient’s symptoms and suggest a correct diagnosis, or where necessary, to consult a doctor, booking the visit in real time.
For the simplest diagnoses, chatbots can also recommend the therapy to be adopted and how to do it, for how long. This helps especially the many people who are reluctant to go to a doctor, and first look for information online, and then convince themselves to seek help from a specialist.

Chabots measure your health

Another use of chatbots that is spreading in the medical field are the apps that help patients assess their health. How do they work? Patients enter their analysis data, or other information about the number of their heartbeats or other, and the chatbot offers an initial screening of the situation.
The most advanced ones on the market today can do this by comparing patient data with the other millions of patient data they have in their belly, so they can make useful comparisons and understand if there is a problem and what the severity is.
Where the chatbot realizes that there is data to be alarmed about, then it puts the patient in contact with the most useful specialist, helping the person to have an availability, book, know the cost of the advice. And in some cases even pay for the medical service.

Chatbot for mental health

ELIZA is not the only case of chatbot applied to psychotherapy. Many psychologists have understood the usefulness of chatbots in their field and have called on companies to develop conversational agents that can help patients both before and during therapy, or afterwards.
A famous case of this kind of chatbot that had so much press space is Woebot, but in the wake of that many chatbots are exploring the sector.
Woebot is a very interesting case study, because it is designed to operate according to the principles of TCC, an acronym for cognitive-behavioural therapy.
The chatbot helps the patient with exercises, videos, tips, to improve his mood and have a better predisposition towards the treatment to be adopted.
Chabots are a flexible technology that adapts to a thousand different uses, in fields such as marketing, travel, finance. Find out more by reading our 8-point guide.


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