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Discover Laila

Laila and the
Natural Language Processing

Thanks to an evolutionary development of about 2 years and a long beta testing, Laila has reached a very advanced level of of human language understanding. Therefore, statistics confirm a

80% ratio of successfully answered requests

 

 

The Sentiment Analisys

This tool greatest impact is about the Sentiment Analisys module,  which allows Laila to understand users mood and to read his emotional state, in order to parameterise the response language from that point of view.

Laila uses the common language of the web, made of emoticons, images and animated Gifs which enrich the perceived quality in the users

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Customer Care

Laila expresses its full capacity in first and second level of customer care management  and in all the other different activities related to Engage marketing. When a user visits the site, Laila starts to follow all his activities, monitors his behavior, is aware of the pages he visits and the average time he spendos on the pages. These data allows her to carry out proactive marketing activities at the highest level. Laila can be installed on the site in a few minutes and has a control panel where you can monitor all the users conversations, read the feedbacks and access the lead collection area of Laila Engage.

Automation marketing without limits

There are no limits to the potential of automation marketing that can be created directly for your site from back office. If you have an ecommerce Laila reads the data base of your e-commerce and in a few seconds can give info on orders, products, solutions and anything else you want.

About me

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Two types of chatbots are on the market today: some are software that follow a simple pattern of question and answer, others use artificial intelligence…

Laila is a chatbot that uses artificial intelligence to manage a fluid and coherent conversation as a human being would. The project was born from the…

Laila responds to the customer’s complaint with an impeccable smile. Virtual, of course. Because her job is to find the right words. Without ever losing…

Partnership

SSI001605 – CUP: C26G18000010008 – AXIS III Investment priority 3rd Action 3.5.1